Terms of use

Who is on the other side of this arrangement?

Wibiqiu Learning Hub is the name of this service. The party responsible for it, and the person you make an arrangement with, is James Carter. When you send an enquiry through the form, the reply comes from the same person or from the service acting on their behalf.

What exactly is being offered?

English study programmes, live sessions, and self-paced study materials delivered online. Everything happens through the internet: there is no physical classroom, no office to visit, and no in-person meetings. The courses are described in general terms on the main page, and the details of any specific programme are agreed in writing before you start.

How does a request become an arrangement?

You send a message through the contact form or by email. The reply clarifies what you need, what the options are, and how the study would be organised. Only after you confirm in writing does anything become an arrangement. Until that confirmation, an enquiry is just an enquiry — it does not oblige you to anything.

How does payment work?

Each programme or session has its own price, quoted individually before you agree to anything. Payment terms — the amount, the method, and when it is due — are stated in writing at the time of the offer. Nothing is charged automatically, and no payment details are stored on this website.

What if something does not work out?

If a paid session or programme cannot be delivered as agreed, this is discussed openly and a fair solution is found — a replacement slot, an alternative format, or a refund of the unused part. Questions about withdrawal and refunds are answered according to the consumer rules that apply to you, based on where you live; nothing in these terms limits rights you have by law.

What are the responsibilities of each side?

The service side commits to delivering what was agreed and to communicating honestly about scheduling and materials. Your side is to provide accurate information about your goals and level, to attend the sessions you book, and to say in good time when something needs to change. Live sessions that are missed without notice may not be rescheduled — this is discussed when booking.

What about the content on the site?

Texts and materials on this website are provided for information about the service. You may read and share links freely, but you may not copy the study materials for redistribution or resell them. Materials you receive as part of a programme are for your own study.

Where do complaints go?

Directly to James Carter, by email — the same address given in the contacts section. Every complaint is read and answered. If a complaint cannot be resolved directly, you keep all the rights available to you under the consumer protection rules of your country of residence. How your data is handled along the way is described in the privacy policy.